{"id":224,"date":"2026-04-06T07:30:33","date_gmt":"2026-04-06T07:30:33","guid":{"rendered":"https:\/\/brentmarais.co.za\/?page_id=224"},"modified":"2026-04-11T10:21:23","modified_gmt":"2026-04-11T10:21:23","slug":"the-charlotte","status":"publish","type":"page","link":"https:\/\/brentmarais.co.za\/index.php\/the-charlotte\/","title":{"rendered":"The Charlotte"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"224\" class=\"elementor elementor-224\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac4308d e-flex e-con-boxed e-con e-parent\" data-id=\"ac4308d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0cde60 elementor-widget elementor-widget-heading\" data-id=\"d0cde60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Charlotte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42b4a7d e-flex e-con-boxed e-con e-parent\" data-id=\"42b4a7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bd7f486 e-con-full e-flex e-con e-child\" data-id=\"bd7f486\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0d4f7 elementor-widget elementor-widget-image\" data-id=\"dd0d4f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"932\" height=\"1024\" src=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/04\/the_charlotte-932x1024.jpg\" class=\"attachment-large size-large wp-image-275\" alt=\"\" srcset=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/04\/the_charlotte-932x1024.jpg 932w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/04\/the_charlotte-273x300.jpg 273w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/04\/the_charlotte-768x844.jpg 768w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/04\/the_charlotte-1398x1536.jpg 1398w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/04\/the_charlotte.jpg 1864w\" sizes=\"(max-width: 932px) 100vw, 932px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86a77a6 elementor-widget elementor-widget-heading\" data-id=\"86a77a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Welcome Packs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eca0a5b fluent-form-widget-step-header-yes fluent-form-widget-step-progressbar-yes fluentform-widget-submit-button-custom elementor-widget elementor-widget-fluent-form-widget\" data-id=\"eca0a5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fluent-form-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"fluentform-widget-wrapper fluentform-widget-custom-radio-checkbox fluentform-widget-align-default\">\n\n            \n            <div class='fluentform ff-default fluentform_wrapper_4 ffs_default_wrap'><form data-form_id=\"4\" id=\"fluentform_4\" class=\"frm-fluent-form fluent_form_4 ff-el-form-top ff_form_instance_4_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_4_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">The Charlotte Welcome Pack<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='224' \/><input type=\"hidden\" id=\"_fluentform_4_fluentformnonce\" name=\"_fluentform_4_fluentformnonce\" value=\"4cf6a71f82\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/224\" \/><input type=\"hidden\" name=\"hidden_1\" value=\"216.73.216.233\" data-name=\"hidden_1\" ><input type=\"hidden\" name=\"hidden_2\" value=\"26\/05\/2026\" data-name=\"hidden_2\" ><input type=\"hidden\" name=\"hidden_3\" value=\"Mozilla\" data-name=\"hidden_3\" ><input type=\"hidden\" name=\"hidden\" value=\"The Charlotte\" data-name=\"hidden\" ><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_dropdown' id='label_ff_4_dropdown' aria-label=\"Apartment Number\">Apartment Number<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_4_dropdown\" class=\"ff-el-form-control  ff_has_multi_select\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_4_dropdown\"><option value=\"\">- Select -<\/option><option value=\"The Charlotte 101\"  >The Charlotte 101<\/option><option value=\"The Charlotte 102\"  >The Charlotte 102<\/option><option value=\"The Charlotte 103\"  >The Charlotte 103<\/option><option value=\"The Charlotte 104\"  >The Charlotte 104<\/option><option value=\"The Charlotte 105\"  >The Charlotte 105<\/option><option value=\"The Charlotte 106\"  >The Charlotte 106<\/option><option value=\"The Charlotte 107\"  >The Charlotte 107<\/option><option value=\"The Charlotte 108\"  >The Charlotte 108<\/option><option value=\"The Charlotte 201\"  >The Charlotte 201<\/option><option value=\"The Charlotte 202\"  >The Charlotte 202<\/option><option value=\"The Charlotte 203\"  >The Charlotte 203<\/option><option value=\"The Charlotte 204\"  >The Charlotte 204<\/option><option value=\"The Charlotte 205\"  >The Charlotte 205<\/option><option value=\"The Charlotte 206\"  >The Charlotte 206<\/option><option value=\"The Charlotte 207\"  >The Charlotte 207<\/option><option value=\"The Charlotte 208\"  >The Charlotte 208<\/option><option value=\"The Charlotte 301\"  >The Charlotte 301<\/option><option value=\"The Charlotte 302\"  >The Charlotte 302<\/option><option value=\"The Charlotte 303\"  >The Charlotte 303<\/option><option value=\"The Charlotte 304\"  >The Charlotte 304<\/option><option value=\"The Charlotte 305\"  >The Charlotte 305<\/option><option value=\"The Charlotte 306\"  >The Charlotte 306<\/option><option value=\"The Charlotte 401\"  >The Charlotte 401<\/option><option value=\"The Charlotte 402\"  >The Charlotte 402<\/option><option value=\"The Charlotte 403\"  >The Charlotte 403<\/option><option value=\"The Charlotte 404\"  >The Charlotte 404<\/option><option value=\"The Charlotte 405\"  >The Charlotte 405<\/option><option value=\"The Charlotte 406\"  >The Charlotte 406<\/option><option value=\"The Charlotte 501\"  >The Charlotte 501<\/option><option value=\"The Charlotte 502\"  >The Charlotte 502<\/option><option value=\"The Charlotte 502B\"  >The Charlotte 502B<\/option><option value=\"The Charlotte 503\"  >The Charlotte 503<\/option><option value=\"The Charlotte 504\"  >The Charlotte 504<\/option><option value=\"The Charlotte 505\"  >The Charlotte 505<\/option><option value=\"The Charlotte 506\"  >The Charlotte 506<\/option><option value=\"The Charlotte 507\"  >The Charlotte 507<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_email' id='label_ff_4_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_4_email\" class=\"ff-el-form-control\" placeholder=\"Email Address\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Send Welcome Pack\">Send Welcome Pack<\/button><\/div><\/fieldset><\/form><div id='fluentform_4_errors' class='ff-errors-in-stack ff_form_instance_4_1 ff-form-loading_errors ff_form_instance_4_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_4_1 = {\"id\":\"4\",\"ajaxUrl\":\"https:\\\/\\\/brentmarais.co.za\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_4_1\",\"form_id_selector\":\"fluentform_4\",\"rules\":{\"dropdown\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global_message\":\"This field must contain a valid email\",\"global\":true}}},\"debounce_time\":300};\n                            <\/script>\n                        <\/div>\n\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5ed585 e-con-full e-flex e-con e-child\" data-id=\"d5ed585\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c321f11 elementor-widget elementor-widget-text-editor\" data-id=\"c321f11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>NetQ Systems is a smart wallet for water and electricity &#8211; a digital platform that allows you to manage and pay for your utility bills in a convenient and streamlined manner. Instead of having to deal with multiple billing systems, a smart wallet centralizes all your bills into one place, making it easier to keep track of your expenses and payments.<\/p><p>The smart wallet is typically accessed through a smartphone app and is linked to your utility accounts. You can view your usage, monitor your bills, and to ensure all utilities remain connected, all you need to do is keep your wallet topped up.<\/p><p>Additionally, NetQ Systems Wallet also provides alerts and notifications, so you can stay informed about payment due dates and usage patterns.<\/p><p><b>By using NetQ Systems for your utilities, you can simplify the process of paying your bills and keep track of your expenses in one place. This can help you stay on top of your finances and avoid disconnections<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2067c2 e-flex e-con-boxed e-con e-parent\" data-id=\"c2067c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-251bc76 elementor-widget elementor-widget-heading\" data-id=\"251bc76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Charlotte FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-174c305 elementor-widget elementor-widget-n-accordion\" data-id=\"174c305\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2440\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2440\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is NetQ Systems? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2440\" class=\"elementor-element elementor-element-f01cc7f e-con-full e-flex e-con e-child\" data-id=\"f01cc7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa7e8c1 elementor-widget elementor-widget-text-editor\" data-id=\"aa7e8c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>NetQ is an app available on iOS and Android which bills you for a combination of utilities which includes electricity, water, sanitation\/sewerage, and the energy component of hot water.<\/p><p>The App has a smartwallet incorporated into the application, this wallet needs to continuously have funds which will be used to purchase prepaid electricity and pay for the other utilities which include water, sanitation, and hot water. These funds once depleted must be topped up.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2441\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2441\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I top up my wallet? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2441\" class=\"elementor-element elementor-element-e0dae8c e-con-full e-flex e-con e-child\" data-id=\"e0dae8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bf5781 elementor-widget elementor-widget-text-editor\" data-id=\"2bf5781\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To add funds to your wallet, you can top up indicating the value you want to top up with by selecting either Ozow which is linked to your bank account to facilitate an instant EFT or Yoco which requires a VISA or MasterCard bank card. This will ensure the most timeous reflection of funds.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2442\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2442\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why am I being charged a percentage when topping up my wallet? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2442\" class=\"elementor-element elementor-element-a2e90e4 e-con-full e-flex e-con e-child\" data-id=\"a2e90e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cffa8cd elementor-widget elementor-widget-text-editor\" data-id=\"cffa8cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We have selected our payment gateway providers due to their competitive rates, which balance affordability with exceptional security and quality of service. The percentage fee applied when topping up your wallet is associated with the transaction costs incurred through this provider, enabling us to maintain a secure and reliable payment processing system for your convenience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2443\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2443\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What value should I top up my wallet with or should I always ensure there are funds available? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2443\" class=\"elementor-element elementor-element-573257e e-flex e-con-boxed e-con e-child\" data-id=\"573257e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80cd45f elementor-widget elementor-widget-text-editor\" data-id=\"80cd45f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ideally you should always have funds available but the top up is relevant and dependent on how much you use. As a benchmark it is suggested that an initial R500 be deposited, and this monitored to see how much you use. Please bear in mind the initial prepaid electricity purchase is approximately R200. On average, an apartment would use approximately R1000 a month for water and electricity. These figures are not set in stone and are dependent on the usage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2444\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2444\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What can I see on NetQ Systems? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2444\" class=\"elementor-element elementor-element-659a298 e-flex e-con-boxed e-con e-child\" data-id=\"659a298\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-906ec50 elementor-widget elementor-widget-text-editor\" data-id=\"906ec50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>NetQ will show the money available in the wallet and the various entries for the different charges being billed. These are shown on the second page of the App. These charges are for electricity, water, sanitation, and energy. Each day has a drop-down page showing values for water, hot water, and sanitation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2444\" class=\"elementor-element elementor-element-870b453 e-grid e-con-full e-con e-child\" data-id=\"870b453\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ca9543 elementor-widget elementor-widget-image\" data-id=\"0ca9543\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"506\" height=\"1024\" src=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3-506x1024.png\" class=\"attachment-large size-large wp-image-123\" alt=\"\" srcset=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3-506x1024.png 506w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3-148x300.png 148w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3-768x1554.png 768w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3-759x1536.png 759w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3.png 893w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eae5c77 elementor-widget elementor-widget-image\" data-id=\"eae5c77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"506\" height=\"1024\" src=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/5-506x1024.png\" class=\"attachment-large size-large wp-image-124\" alt=\"\" srcset=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/5-506x1024.png 506w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/5-148x300.png 148w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/5-768x1554.png 768w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/5-759x1536.png 759w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/5.png 893w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0946dc elementor-widget elementor-widget-image\" data-id=\"c0946dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"506\" height=\"1024\" src=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/6-506x1024.png\" class=\"attachment-large size-large wp-image-125\" alt=\"\" srcset=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/6-506x1024.png 506w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/6-148x300.png 148w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/6-768x1554.png 768w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/6-759x1536.png 759w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/6.png 893w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f251adc elementor-widget elementor-widget-image\" data-id=\"f251adc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"506\" height=\"1024\" src=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/7-506x1024.png\" class=\"attachment-large size-large wp-image-126\" alt=\"\" srcset=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/7-506x1024.png 506w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/7-148x300.png 148w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/7-768x1554.png 768w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/7-759x1536.png 759w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/7.png 893w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2445\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2445\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I topped up my wallet but by balance is zero \u2013 how could I have used so much electricity that fast? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2445\" class=\"elementor-element elementor-element-028ea49 e-flex e-con-boxed e-con e-child\" data-id=\"028ea49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4af2ed9 elementor-widget elementor-widget-text-editor\" data-id=\"4af2ed9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Firstly, check your deductions. This will indicate for what your funds were used. If you see electricity purchased, please note that the funds have been used to purchase prepaid electricity. Therefore, you have not used this electricity yet, but you will have this amount of electricity available as a prepaid value to drawn down on.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2446\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2446\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the values in outstanding? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2446\" class=\"elementor-element elementor-element-dc1af2b e-flex e-con-boxed e-con e-child\" data-id=\"dc1af2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9d43a0 elementor-widget elementor-widget-text-editor\" data-id=\"c9d43a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Values in outstanding are deductions related to water, sanitation and hot water incurred during the period when there were no funds in the wallet available to be deducted from. These values will be recouped when the wallet is topped up.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2447\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2447\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Will my electricity be cut off if I have a wallet balance of R 0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2447\" class=\"elementor-element elementor-element-4eb6a83 e-flex e-con-boxed e-con e-child\" data-id=\"4eb6a83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a28376 elementor-widget elementor-widget-text-editor\" data-id=\"6a28376\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your meter will only be cut off when the prepaid credit balance reaches 0 kWh. Therefore, your electricity will not immediately switch off if you have no funds in the wallet. The system automatically tries to top up once you have reached 35 kWh by deducting off the wallet funds. If there are no funds in the wallet it will not be able to top up and your credit balance on the meter (35 kWh) will reduce. If you do not top up your wallet balance within this period of usage (35 kWh) the meter will run out of credit and switch off once it reaches 0 kWh. When you top up your wallet, the system will automatically use your funds to buy prepaid credit for your meter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2448\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2448\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I see what I use on NetQ Systems while I am using that facility, in real time? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2448\" class=\"elementor-element elementor-element-598ec27 e-flex e-con-boxed e-con e-child\" data-id=\"598ec27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79f9c4d elementor-widget elementor-widget-text-editor\" data-id=\"79f9c4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>NetQ shows the day&#8217;s usage, within a few hours of the consumption. It does show the usage according to the time it was used within reasonable reporting times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2449\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2449\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does the billing work? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2449\" class=\"elementor-element elementor-element-c323b2c e-flex e-con-boxed e-con e-child\" data-id=\"c323b2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f4e385 elementor-widget elementor-widget-text-editor\" data-id=\"9f4e385\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nothing is free! Billing is split into two methods.<\/p><p><span class=\"point-text\">1:\u00a0<\/span>Electricity is prepaid &#8211; the App buys prepaid credit (so you are buying a certain amount of units\/kWh in advance). When this amount gets to zero your electricity will be cut off.<\/p><p><span class=\"point-text\">2:\u00a0<\/span>Water, sanitation, and hot water are post paid &#8211; you will receive a daily deduction off your wallet which will be related to the previous day&#8217;s usage. This is usually calculated in the early hours of the morning but is related to the previous day&#8217;s usage. Billing does not take place at the same time usage takes place, water \/ hot water and sanitation take place the next day (runs during the night).<\/p><p>The App has a smartwallet incorporated into the application, this wallet needs to be topped up with funds which will be used to purchase prepaid electricity and pay for the other utilities which include water, sanitation, and hot water.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-24410\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-24410\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Where is the physical keypad for my prepaid electricity meter? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24410\" class=\"elementor-element elementor-element-c5491ba e-flex e-con-boxed e-con e-child\" data-id=\"c5491ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6902d2 elementor-widget elementor-widget-text-editor\" data-id=\"f6902d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>NetQ systems uses the latest technology to remotely monitor and manage your prepaid meter, allowing the full management of your electricity meter from your phone via the App and therefore no need for a keypad (CIU). Your prepaid meter will automatically top up credit when it reaches its low threshold, it generates the token when deducting off the wallet and it remotely loads this token onto your prepaid meter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-24411\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-24411\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I buy prepaid electricity from a retail outlet (like Pick n Pay)? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24411\" class=\"elementor-element elementor-element-b179950 e-flex e-con-boxed e-con e-child\" data-id=\"b179950\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9528ac elementor-widget elementor-widget-text-editor\" data-id=\"d9528ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No, you cannot buy prepaid electricity from a retailer, as the system is automated and the token for prepaid electricity is managed within the wallet and App.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-24412\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-24412\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What billing structures are followed? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24412\" class=\"elementor-element elementor-element-f0ac749 e-flex e-con-boxed e-con e-child\" data-id=\"f0ac749\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-663d8d6 elementor-widget elementor-widget-text-editor\" data-id=\"663d8d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All billing is done in line with City of Cape Town tariffs and is constantly amended in line with adjustments made by City of Cape Town.<\/p><p>Electricity &#8211; current cost per kWh is R 3.91 for the first 600 kWh and increases to R 4.76 per kWh if you go higher than 600 kWh in the month.<\/p><p>Water and Sanitation use a step tariff system which is how the City of Cape Town calculates water charges. For the first 6000 litres of water, you pay R 22.50 per 1000 litres then it gets to a rate of R 30.96 per 1000 litres (once you exceed 6000 litres).<\/p><p>Sanitation follows the same process as water, 90% of your water usage is allocated to sanitation with its own City of Cape Town\u00a0tariff structure. Your month to date sanitation would therefore be 90% of your water usage.<\/p><div><div><h4 style=\"text-align: center;\"><span style=\"color: #00ffff;\">Water<\/span><\/h4><\/div><div><table border=\"0\" width=\"100%\" cellpadding=\"5\"><tbody><tr><td><strong>Block Number<\/strong><\/td><td><strong>Block Limit<\/strong><\/td><td><strong>Block Charge<\/strong><\/td><\/tr><tr><td>1<\/td><td>6 kl<\/td><td>R22.52<\/td><\/tr><tr><td>2<\/td><td>10.5 kl<\/td><td>R30.96<\/td><\/tr><tr><td>3<\/td><td>35 kl<\/td><td>R42.07<\/td><\/tr><tr><td>4<\/td><td>&gt; 35 kl<\/td><td>R77.63<\/td><\/tr><\/tbody><\/table><\/div><\/div><div><div><h4 style=\"text-align: center;\"><span style=\"color: #00ffff;\">Electricity<\/span><\/h4><\/div><div><table border=\"0\" width=\"100%\" cellpadding=\"5\"><tbody><tr><td><strong>Block Number<\/strong><\/td><td><strong>Block Limit<\/strong><\/td><td><strong>Block Charge<\/strong><\/td><\/tr><tr><td>1<\/td><td>600 kWh<\/td><td>R3.91<\/td><\/tr><tr><td>2<\/td><td>&gt; 600 kWh<\/td><td>R4.76<\/td><\/tr><\/tbody><\/table><\/div><\/div><div><div><h4 style=\"text-align: center;\"><span style=\"color: #00ffff;\">Sanitation<\/span><\/h4><\/div><div><table border=\"0\" width=\"100%\" cellpadding=\"5\"><tbody><tr><td><strong>Block Number<\/strong><\/td><td><strong>Block Limit<\/strong><\/td><td><strong>Block Charge<\/strong><\/td><\/tr><tr><td>1<\/td><td>4.2 kl<\/td><td>R19.80<\/td><\/tr><tr><td>2<\/td><td>7.35 kl<\/td><td>R27.20<\/td><\/tr><tr><td>3<\/td><td>24.5 kl<\/td><td>R38.20<\/td><\/tr><tr><td>4<\/td><td>35 kl<\/td><td>R60.09<\/td><\/tr><\/tbody><\/table><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-24413\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"14\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-24413\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I see how much water, electricity, and sanitation I have used? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24413\" class=\"elementor-element elementor-element-49b655c e-flex e-con-boxed e-con e-child\" data-id=\"49b655c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bee1b32 elementor-widget elementor-widget-text-editor\" data-id=\"bee1b32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>By selecting the utility, and sliding the slider to the right, a graph icon will appear which when you click, you can view usage based on dates selected. The bottom graph will show the daily usage, the top graph will show by the hour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24413\" class=\"elementor-element elementor-element-c3a4186 e-grid e-con-full e-con e-child\" data-id=\"c3a4186\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1a13b9 elementor-widget elementor-widget-image\" data-id=\"b1a13b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"506\" height=\"1024\" src=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/1-506x1024.png\" class=\"attachment-large size-large wp-image-130\" alt=\"\" srcset=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/1-506x1024.png 506w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/1-148x300.png 148w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/1-768x1554.png 768w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/1-759x1536.png 759w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/1.png 893w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59089a6 elementor-widget elementor-widget-image\" data-id=\"59089a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"506\" height=\"1024\" src=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/2-506x1024.png\" class=\"attachment-large size-large wp-image-131\" alt=\"\" srcset=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/2-506x1024.png 506w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/2-148x300.png 148w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/2-768x1554.png 768w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/2-759x1536.png 759w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/2.png 893w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-24414\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"15\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-24414\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is it possible to set a notification to maximum usage per day? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24414\" class=\"elementor-element elementor-element-e0be7ab e-flex e-con-boxed e-con e-child\" data-id=\"e0be7ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd99471 elementor-widget elementor-widget-text-editor\" data-id=\"fd99471\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>By selecting the utility, and sliding the slider to the left, a settings icon will appear which when you click, you will be able to set up alarms for high usage which will send a notification when the threshold is reached.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24414\" class=\"elementor-element elementor-element-f8cddc5 e-grid e-con-full e-con e-child\" data-id=\"f8cddc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4158b79 elementor-widget elementor-widget-image\" data-id=\"4158b79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"506\" height=\"1024\" src=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3-1-506x1024.png\" class=\"attachment-large size-large wp-image-135\" alt=\"\" srcset=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3-1-506x1024.png 506w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3-1-148x300.png 148w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3-1-768x1554.png 768w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3-1-759x1536.png 759w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/3-1.png 893w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e9cd95 elementor-widget elementor-widget-image\" data-id=\"9e9cd95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"506\" height=\"1024\" src=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/4-506x1024.png\" class=\"attachment-large size-large wp-image-136\" alt=\"\" srcset=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/4-506x1024.png 506w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/4-148x300.png 148w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/4-768x1554.png 768w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/4-759x1536.png 759w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/4.png 893w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-24415\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"16\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-24415\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why is this system in place and not the traditional prepaid meter? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24415\" class=\"elementor-element elementor-element-ae4f90e e-flex e-con-boxed e-con e-child\" data-id=\"ae4f90e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-380abab elementor-widget elementor-widget-text-editor\" data-id=\"380abab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Smart prepaid electricity meters have several benefits, including:<\/p><p><span class=\"point-text\">1:\u00a0<\/span>Control over energy usage: With a smart prepaid meter, consumers can monitor their energy usage and adjust their consumption accordingly, which can help them save money on their energy bills.<\/p><p><span class=\"point-text\">2:\u00a0<\/span>No more estimated bills: With a smart prepaid meter, customers pay for the electricity they use in real-time, which eliminates the need for estimated bills.<\/p><p><span class=\"point-text\">3:\u00a0<\/span>Accurate billing: Smart prepaid meters measure energy consumption accurately, ensuring that customers only pay for what they use. This eliminates the risk of overbilling or underbilling.<\/p><p><span class=\"point-text\">4:\u00a0<\/span>Convenience: Smart prepaid meters allow customers to top up their electricity credits online or through mobile apps, eliminating the need to visit a physical location to make a payment.<\/p><p><span class=\"point-text\">5:\u00a0<\/span>Improved energy efficiency: By monitoring their energy usage, customers can identify areas where they can reduce their consumption, leading to improved energy efficiency and reduced carbon footprint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-24416\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"17\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-24416\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is the payment gateway trustworthy, what kind of security is in place? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24416\" class=\"elementor-element elementor-element-821925e e-flex e-con-boxed e-con e-child\" data-id=\"821925e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9efd69 elementor-widget elementor-widget-text-editor\" data-id=\"f9efd69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All payments are directed through a secure third-party payment gateway systems being Ozow and Yoco, which are used widely within the industry and have a number of registered merchants. Both Ozow and Yoco are FICA compliant, licensed Third-Party Payments Providers (TPPP) and members of the Payments Association of South Africa (PASA). Ozow and Yoco are also complaint with the POPI Act, and your data is protected according to industry standards.<\/p><p>We understand that consumers want their data to be safe from harm, and from the sight of those who would misuse it. When customers start a transaction, their credentials are encrypted and passed securely to the bank, after which the system discards them. Customer transactions are logically isolated from each other and inherit the intrinsic security mechanisms of internet banking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-24417\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"18\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-24417\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why am I being charged for hot water and how does the rate compare to a normal household? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24417\" class=\"elementor-element elementor-element-04fcbed e-flex e-con-boxed e-con e-child\" data-id=\"04fcbed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cff22d elementor-widget elementor-widget-text-editor\" data-id=\"7cff22d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your apartment does not have an independent geyser, therefore hot water is generated by a central heat pump in the building. This heat pump uses energy to generate this heat and circulate the hot water around the building. The building then recovers this energy costs by charging for that hot water based on how much you use.<\/p><p>The rate being charged is R 0.13 per litre, this rate is cost effective compared to individual geysers. On average a geyser accounts for approximately 40% of the electricity bill in a household. As there is no geyser in the apartment, electricity usage is dramatically reduced within your apartment but is offset against the cost of hot water usage.<\/p><p>Cost comparison between geyser and hot water charge from central heat pump.<\/p><p><span class=\"subheader\">Geyser<\/span><\/p><p>There are 2 components that make up the cost of the geyser.<\/p><p>Please note that there are certain variables that influence the cost, amount of water, outside temperature, size of geyser, insulation, temperature of geyser and type of geyser.<\/p><p>In this scenario I am going to use a standard 200 l geyser with a normal usage of 100 litres per day.<\/p><p><span class=\"point-text\">1:\u00a0<\/span>Electricity required without using water.<\/p><p>Geysers, just like kettles, lose heat through their walls. When they are turned off the water inside will slowly cool down to the same temperature as outside the geyser. When a geyser is turned on it automatically switches itself on and off to keep that temperature the same \u2013 like a kettle being switched back on once the water gets too cold. Fortunately your geyser has a lot of insulation so that is doesn\u2019t lose heat too quickly and even more luckily for us working out this calculation, modern geyser\u2019s are even required to test how much they lose.<\/p><p>If you have one of these modern geysers it may have an energy category on the side with a letter from A to G. If you\u2019re geyser is rated A it is very efficient and very green, all the way down to G which is very inefficient. These categories depend on a test and little formula from SABS\/SARS.<\/p><p>Standing Losses = F + xV0.4<\/p><p>Don\u2019t worry, we\u2019re not going to dive into that\u2026 instead I\u2019ve put the results of that calculation in the table at the bottom.<\/p><p>I have a 200L tank that is category E \u2013 so my geyser uses 3.0kWh per day, just keeping itself warm \u2013 regardless of whether I use ANY hot water. If you don\u2019t have an energy rating on your geyser, it\u2019s probably pretty low down. Very old ones and ones stored outside will be much worse even than these figures \u2013 but to be on the safe side, just assume they are category G \u2014 e.g. so if I have an old 200L geyser, it probably uses a little more 4.1kwh\/per day staying hot. Luckily I\u2019ve got a more efficient one than that and only use 3.0 units\/day.<\/p><p>Current rate per kWh is R 3.50. So that would equate to R 10.5 per day, or R 315 per month.<\/p><p><span class=\"point-text\">2:\u00a0<\/span>Electricity cost related to usage.<\/p><p>The first step is figuring out how much hot water you use.\u00a0Most of your hot water is probably used when showering or bathing.<\/p><p>Using data from the App, I can work out that I use around 100L of hot water per day, that\u2019s from showering, bathing the kids, washing up etc.\u00a0My hot water is set to 60 degrees, I can see that on my geyser. That\u2019s all I need to know for this bit. Using a bit of science the amount of energy I use up in the hot water is:<\/p><p><span class=\"point-text\">\u2022\u00a0<\/span>100 Litres of water is the same as 100 kilograms of water<\/p><p><span class=\"point-text\">\u2022\u00a0<\/span>Hot water is 60 degrees, and cold water is around 15 degrees \u2013 so I want to heat it up by 45 degrees (60 minus 15)<\/p><p><span class=\"point-text\">\u2022\u00a0<\/span>The \u2018specific heat capacity\u2019 of water is 4.2 KJ\/kg\/Degree \u2014 don\u2019t worry if you don\u2019t understand what this is, but we need it to convert the degrees-C and kilograms of water into how much energy we need (it\u2019s the same for all water everywhere, as long as it\u2019s not turned into steam or ice!)<\/p><p><span class=\"point-text\">\u2022\u00a0<\/span>The calculations goes: 100 x 45 x 4.2 = 18,900 Kilo Joules of energy<\/p><p><span class=\"point-text\">\u2022\u00a0<\/span>We normally see energy in our electricity meter and bill as kilo-watt hours, rather than kilo-joules, so we have to divide by 3,600 (the number of seconds in an hour) to convert them \u2014 so 18,900 KiloJoules is 5.25 kilowatt-hours (18900\u00a0\u00f7 3600 = 5.25)<\/p><p>So basically I use 5.25 electricity credits every day heating up water, this would be added to the amount for keeping the water hot while not in use (standing losses shown above).<\/p><p><span class=\"subheader\">Combining the numbers<\/span><\/p><p>To work out how much your geyser uses you need to just add the two numbers that we\u2019ve worked out:<\/p><p>5.2 kwh\/day for actual hot water (down the drain!) + 3.0 kwh\/day for keeping it hot (in my airing cupboard!) = 8.2kwh\/day<\/p><p>So looking at a month, we need to multiple by the number of days \u2013 8.2 x 30 days = 246 kwh\/month<\/p><p>And finally to convert that to Rand, we need to multiply by the cost per unit of electricity. City of Cape Town prepaid tariff is R 3.50 per kWh for the first 600 kWh and then R 4.27 per kWh after the 600 kWh within the month. For sake of example I will use the lower rate.<\/p><p>So finally I take 246kwh\/month and multiply by 3.5 to get R 861. I spend R 861 each month on hot water, an average of R 28.70 per day.<\/p><p><span class=\"subheader\">Fixed rate per litre from heat pump<\/span><\/p><p>As this is a fixed rate based on usage only, there is an easy calculation.<\/p><p>100 litres per day multiplied by R 0.13 = R 13 per day<\/p><p>3000 litres per month = R 390 per month.<\/p><p>This would equate to a saving of R 471 (54%) per month if we I use 100 litres of hot water per day.<\/p><p>If I had to use 200 litres per day, a geyser would cost R 47.25 per day vs R 26 per day on the fixed rate, therefore a R 637.50 (45%) saving per month.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24417\" class=\"elementor-element elementor-element-3015fc8 e-grid e-con-full e-con e-child\" data-id=\"3015fc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bc5e4e elementor-widget elementor-widget-image\" data-id=\"1bc5e4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"903\" height=\"481\" src=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/hot_water_table.png\" class=\"attachment-large size-large wp-image-140\" alt=\"\" srcset=\"https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/hot_water_table.png 903w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/hot_water_table-300x160.png 300w, https:\/\/brentmarais.co.za\/wp-content\/uploads\/2026\/01\/hot_water_table-768x409.png 768w\" sizes=\"(max-width: 903px) 100vw, 903px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The Charlotte Welcome Packs The Charlotte Welcome Pack Apartment Number&#8211; Select &#8211;The Charlotte 101The Charlotte 102EmailSend Welcome Pack NetQ Systems is a smart wallet for water and electricity &#8211; a digital platform that allows you to manage and pay for your utility bills in a convenient and streamlined manner. 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